Five Key Documents to
Manage Expectations
and Define Success
- project charter
- statement of work
- responsibility matrix
- communication plan
- Project Proposal
Project Rules
- Agreement on the goals of the project among all parties involved
- Control over the scope of the project
- Management support
Statement of Work
- Purpose Statement
- Scope Statement
- Deliverables
- Cost and Schedule Estimates
- Objectives
- Stakeholders
- Chain of Command
Dealing with Change
Everyone has been kept up-to-date and has agreed to the changes.
Setting Up a Responsibility Matrix
- List the major activities of the project
- List the stakeholder groups
Keep the Status Report Short
- A department manager responsible for 250 projects, “Some of our project leaders have 10 projects. If they have to spend two hours a week writing status updates there won’t be any time left for them to do work.
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